I fell for a fraud and my laptop or computer may possibly have a virus, what must I do?

Q: I clicked on a website link in what appeared to be a respectable web page and immediately a Trojan horse pop-up arrived up on the screen. I attempted to near down and back out, which it would not let me do so. There was a pop-up from Microsoft, with a mobile phone quantity to connect with, advising that I desired to get in touch with them to correct the challenge.

I produced the simply call and received anyone to reply. I asked them how I understood he was with Microsoft and he instructed me his business was contracted by Microsoft and he was a consumer provider agent. He then took management of my monitor and went by numerous measures to supposedly clear away the virus. He claimed he now experienced to deliver me to an additional agency to put in computer software at a price tag of $244 to choose care of the difficulty and make absolutely sure that hackers could not get into the personal computer in the future.

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I viewed the comprehensive two hours what they have been doing with my screen while putting in. Once accomplished, they reported the virus was taken treatment of and the program was installed, together with other software ABD to choose care of unwanted pop-up ads.

The extra I thought of this, I truly feel it was a scam, and I must not have named the amount provided for Microsoft. My issue for you is how should really I have proceeded to get rid of the virus?

Barry Kaltenbaugh

A: Certainly, I strongly suspect you have been the sufferer of a fraud. The fantastic information is that in most scenarios like this the pc is under no circumstances actually contaminated. But I even now advise that you immediately operate a full scan on the laptop or computer utilizing an antivirus plan. If your antivirus program does not include things like anti-malware applications you’ll want to put in an anti-malware software and run a scan with that, way too. The resource of that pop-up warning of a virus is probably malware residing on that web site.

If this should really materialize all over again, the to start with matter to do is the operate a deep scan with your antivirus/anti-malware application.

Under no circumstances call a variety or click on a link provided in a pop-up. If you want to get to Microsoft, for case in point, achieve out independently. Look up the company’s range or go to their website right.

And until you’ve reached assist this way, really don’t make it possible for any person to acquire remote regulate of your laptop.

Q: A short while ago I was asked by the College of Washington to attest for my vaccination status and was not able to do so for the reason that at the significant stage the website did not respond to my makes an attempt to enter the dates of my vaccinations. I notified the UW tech folks and their reaction was that I need to up grade my operating technique and/or upgrade some other application on my iMac.  

I have upgraded to Catalina. It solved my rapid difficulty but now I have another just one which looks to me to be considerably even worse. All my Microsoft applications now involve the concept: “Subscription Required to Edit and Preserve. Start your totally free one particular-month demo of Microsoft 365 or indicator in to activate an existing subscription.”

I pressed the “activate” button right after this message and appeared to be making some development, but that turned out to be an illusion. I appear to be in a non-successful loop. The system asked me to obtain some data files and I (maybe mistakenly) did so, then gave up.

What is going on listed here? Have I stumbled into a scam? In any situation, how can I restore my former Microsoft provider?

Hugh Fowler

A: To start with, if you’re obtaining issues entering data on a site the culprit is almost never the functioning technique. It is generally the world-wide-web browser, so my to start with suggestion is usually to just try out a unique browser. 

It appears like you did a “clean” installation of Catalina. The very good factor about that is that you’ve gotten rid of all the litter left at the rear of from your earlier computing. The negative detail about it is that your packages and info are also wiped out by a clean up set up.

If you have a membership to Microsoft 365 you can get back entry to people applications by likely to www.office environment.com and signing in. I’m worried, though, that your information is absent. I hope you experienced it backed up.

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